Welcome to our Frequently Asked Questions (FAQ) section, designed to provide you with quick and informative answers to common queries. Whether you’re a new visitor, customer, or just curious about our products or services, this FAQ is a valuable resource for gaining clarity on a variety of topics. We’ve compiled a list of the most frequently encountered questions to ensure your experience with us is as smooth and informative as possible. If you have a question that isn’t addressed here, feel free to contact us, and we’ll be happy to assist you.
-
Our trail rides typically last about 1.5 to 2 hours, offering a serene and immersive experience into Maui’s stunning landscapes. Check in for the Morning ride is at 8:45 AM and 12:15 PM for Afternoon ride.
-
We recommend wearing long pants and closed-toe shoes for comfort and safety. Please do not arrive in flip-flops or sandals, or Don’t forget sunscreen, sunglasses, and a hat for sun protection. We provide complementary beverages and snacks or.
-
Not at all! Our trail rides are suitable for both beginners and experienced riders. Our skilled guides will provide all the necessary instructions and support throughout your ride.
-
Yes, children are welcome to join the trail rides. However, we usually have a minimum age requirement (often around 7 years), but please check with us for specific age-related policies.
-
No. Tandem riding is not allowed. Everyone must ride their own horse.
-
Yes, we provide all necessary safety equipment, including helmets. Safety is our top priority to ensure a memorable and secure riding experience.
-
For the safety and well-being of our horses, we generally have a weight limit for riders, often around 230 pounds, but please confirm with us. There are no specific height restrictions.
-
We typically set a minimum age for riders (often 7 years), but there’s no maximum age limit as long as you’re in good health and comfortable with horseback riding.
-
Riders should be in good physical health. If you have back problems, are pregnant, or have other health concerns, please consult with your doctor before booking and inform our staff in advance. Basically, if you do not think that you can safely mount a horse and stay in the saddle for over an hour, then this might not be the activity for you. Feel free to call us if you’re unsure or if you just think you just might need a little extra assistance
-
We understand plans can change. We generally require 24 hours for 5 riders or less, 48 hours for 6 or more riders, and 72 hours for private rides. Late cancellations or no-shows forfeit the deposit. Check with us for specific details as policies can vary.
-
If we are sold out, then we most likely cannot accommodate a private